Frequently asked questions by HopeWorks students – past, present and future

While HopeWorks staff may not physically be in our office, that doesn’t mean we’re closed! Our employees are working remotely to ensure that our students receive assistance and guidance during this unprecedented time. Because of the nature of the situation, we’ve received an influx of questions about our programs and services.

We’ve created this document that will update as inquiries are received.

Q: When will the next Personal and Career Development (PCD) class start?
A: Our next PCD class was originally slated to begin April 29 – however, it will be pushed back to a later date. If you would like to be on the list for our next class or have any questions regarding PCD, contact Laura Harrison at

Q: What will happen with the PCD classes at the Shelby County Division of Corrections (SCDC)?
A:  As soon as it’s safe for us to return to the SCDC facility, our goal is to complete the classes that were put on pause and have a graduation ceremony. That timeline has yet to be determined, but we will update as soon as a date has been finalized. We are also considering virtual options.

Q: I need help with basics like food, rent, and utilities. Can HopeWorks help with that?
A: While HopeWorks does not directly provide this type of assistance, we are more than happy to help you find resources. A great place to start is by calling LINC, the Library Information Center at the Memphis Public Library. You can reach them by calling 2-1-1. LINC has a large list of organizations that provide assistance. If you have further questions, please feel free to contact Laura Harrison at

Q: I am a PCD graduate, and I’d like to speak with a counselor. How can I reach them?
A: Our counselors are ready and available to talk with you. You can reach Suzanne Avery at or Jeremy Schrimsher at

Q: I’ve been fired from my current job. Can HopeWorks help?
A: Amy Braden, HopeWorks’ placement director, will be able to assist you. She will help you get started in the re-engagement process with counselors and job search assistance, including updating your resume and referring you to employers as openings are made available. Please contact Amy at for more information.

Q: Can I call HopeWorks to speak to someone?
A: HopeWorks values every phone call! Our phone number, 901-272-3700, is monitored Monday through Friday from 9 a.m. to 2 p.m. Outside of those hours, our voicemail box is open – feel free to leave a message and someone will return your call the following day. 

Our Adult Education phone number, 901-396-8800, is monitored Monday through Friday from 8 a.m. to 4 p.m.

Q: Can I speak to a HopeWorks staff member?
A: All HopeWorks staff members are working remotely. Please call our office at 901-272-3700, and they will return your call as soon as possible.

Q: How can I enroll in the Adult Education Program with the office being closed?
A: Please call 901-396-8800 Monday through Friday from 8 a.m. to 4 p.m., and a staff member will forward you an electronic registration form for you to complete. Upon completion, an instructor will reach out to you with further instructions.

Q: If I am struggling with completing the assignments online (distance learning), who can I contact to get support?
A: Please reach out to your instructor. If you can not reach him/her, please call 901-396-8800 and leave a message with the staff. The instructor will be notified of your need, and you will receive a call as soon as possible.

Do you have a question that wasn’t mentioned above? Feel free to give us a call at 901-272-3700, and we’ll be more than happy to assist you.